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Call Center Officer
FarabyRiyadh, Saudi Arabia30+ days ago
Job description
وصف الوظيفة
هذه وظيفة بدوام كامل في مكان العمل لموظف مركز الاتصال الموجود في الدمام. سيكون العاملون في هذه الوظيفة مسؤولين عن الرد على المكالمات الواردة، وسائل التواصل الاجتماعي، الدردشات، رسائل البريد الإلكتروني، أو أي وسائل اتصال أخرى باللغتين العربية والإنجليزية. بالإضافة إلى ذلك، سيساعدون في استفسارات المنتجات أو الخدمات، والتسويق، والتوصيات للعملاء المستفسرين. كما يتولون التعامل مع شكاوى العملاء أو تصعيدها، والمتابعة لضمان الحل ورضا العملاء، وتسجيل التفاعلات في أنظمة التذاكر، واستخدام أي نظام آخر حسب الحاجة، وإجراء استطلاعات الرأي أو جمع التعليقات لتحسين الخدمة. المؤهلات المطلوبة
شهادة إتمام الثانوية العامة كحد أدنى يفضل وجود خبرة سابقة في مراكز الاتصال أو خدمة العملاء مهارات الاتصال الكتابي والشفوي مهارات استخدام الحاسوب (برامج المكتب، البريد الإلكتروني) مهارات إدارة الوقت وترتيب الأعمال الكفاءة التامة في اللغة العربية ومعرفة جيدة باللغة الإنجليزية القدرة على العمل تحت الضغط الصبر والقدرة على التعامل مع مختلف أنواع العملاء
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Officer • Riyadh, Saudi Arabia
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