Region Service Delivery Leader - Middle East

Region Service Delivery Leader – Middle East

Reporting into the VP Customer Delivery, the Region Service Delivery role will develop and lead a best‑in‑class regional service delivery organization. The Region Service Delivery Lead is a senior executive role accountable for the strategic orchestration of all service delivery activities across the Middle East region. This leader sets the vision and direction for regional delivery, ensuring alignment with business objectives and customer expectations. While the role is primarily focused on executive leadership, the Lead must be able to engage directly with operational teams and customers when critical issues or opportunities arise.

The Regional Lead acts as a force multiplier for Customer Delivery Executives (CDEs), empowering them to deliver exceptional results while providing strategic guidance, removing obstacles, and ensuring the highest standards of performance and customer satisfaction.

Suitable candidate must be fluent in English and Arabic.

Key Responsibilities

• Executive Leadership & Strategy

Define and drive the regional service delivery strategy, ensuring alignment with corporate goals and market opportunities.

Support and coach CDEs, enabling them to excel in day‑to‑day delivery and customer engagement.

Partner with Sales to identify and secure new business, leveraging deep market insights and executive relationships.

Oversee the delivery of both BAU services and large‑scale BSS transformation programs, ensuring operational rigor and agility.

Own the regional P&L, setting and achieving ambitious revenue and margin targets.

Qualifications & Experience

Location(s)

Saudi Arabia – Remote; United Arab Emirates – Remote

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and / or testing processes.

Our Guiding Principles

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

Seniority Level

Executive

Employment Type

Full‑time

Job Function

Other

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