Account ManagerEmdad By Elm • Jeddah, Makkah Region, Saudi Arabia
Account Manager
Emdad By Elm • Jeddah, Makkah Region, Saudi Arabia
2 days ago
Job descriptionBachelor’s degree in Business, Information Systems, Engineering, or related. 2+ years in account management / partner relations or customer success. Hands‑on with CRM / ticketing and operational performance tracking. Strong communication, prioritization, negotiation, and pressure handling. SLA closure rate for tickets. Partner satisfaction and compliance / data‑quality improvements. Cycle time reduction and delivery of improvement initiatives.
Role Summary
Own partner relationships end-to-end. Be the primary point of contact, drive satisfaction and compliance, and improve service quality through data-driven follow-ups.
Key Responsibilities
- Manage incoming requests via CRM; track to closure within SLA.
- Run regular partner meetings and briefings on policies and processes.
- Coordinate internally (ops / tech / support) and escape when needed.
- Monitor data quality and compliance; propose and execute improvements.
- Produce periodic performance reports (progress, issues, recommendations).
Qualifications
Success Metrics
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Account Manager • Jeddah, Makkah Region, Saudi Arabia
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