Senior Data Analyst, Customer Experience

As a Customer Experience (CX) Data Analyst , you will play a central role in transforming how we support our customers by leveraging data, automation, and AI. You’ll empower teams with insights, optimize support operations, and co-create intelligent workflows with LLM agents.

This role blends analytics, process optimization, and LLM integration to drive smarter, faster, and more human-centered support experiences.

Key Responsibilities

• Data Analysis & Insights

Analyze large-scale datasets related to agent performance, support interactions and QA.

Design and test LLM agents embedded in support flows.

Work with Airflow and Python to automate data tasks and support workflows.

Act as an analytical partner to Operations , Support Management , QA , and Training .

Skills, Knowledge & Expertise

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

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