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Store Manager

Store Manager

Apparel GroupSaudi Arabia
30+ days ago
Job description

Overview

Store Manager role at Apparel Group. Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Responsibilities

  • Drive the store team to achieve the store target and store KPIs.
  • Ensure store shrinkage to be less than 0.2% of the cost of sale.
  • Conduct regular financial and stock audits.
  • Regularly update, track, and communicate the store dashboard.
  • Maintain the visual merchandising (VM) standards in the store.
  • Maintain employee records (leave management, passport, performance and conduct history, roster management).
  • Oversee day-to-day store operations, including opening and closing procedures.
  • Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
  • Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
  • Implement and enforce company policies and procedures to ensure compliance.
  • Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
  • Develop and implement action plans based on performance metrics to drive results.
  • Maintain back-store operations and replenishment of merchandise.
  • Implement and enforce security measures to prevent theft and ensure safety of customers and employees.
  • Recruit, train, and develop a high-performing sales team.
  • Monitor and manage store expenses, budgets, and financial goals.

Customer and Learning

  • Drive the store team to achieve club apparel, NPS and DSES goals.
  • Maintain a relationship with mall management.
  • Effectively communicate with the office back-end team regarding store-related activities.
  • Address customer inquiries and concerns promptly, striving to exceed customer expectations.
  • Manage people in regards to performance and conduct of store employees.
  • Learning and Development

  • Constantly upgrade the skills of self and team and create a pipeline of future store managers.
  • Identify learning gaps of the team and create a process to address them.
  • Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
  • Qualifications and Experience

  • 5+ years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills.
  • Proven success in enhancing customer engagement and achieving / exceeding sales KPI targets for stores.
  • Bachelor's degree in business administration, retail management, or a related field is often preferred.
  • Seniorities and Employment

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industry : Retail
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    Store Manager • Saudi Arabia