Host / Hostess

Overview

The Host / Hostess plays a crucial role in the hospitality industry, serving as the first point of contact for guests in restaurants, hotels, and other establishments. This position requires a friendly and welcoming demeanor, ensuring that guests feel comfortable and valued from the moment they arrive. The Host / Hostess is responsible for managing reservations, greeting guests, and providing them with information about the venue's offerings. In addition to providing exceptional customer service, the Host / Hostess must also maintain a clean and organized front-of-house area, contributing to the overall ambiance of the establishment.

Responsibilities

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Manage reservations and seating arrangements efficiently to optimize guest flow.
• Provide guests with menus and inform them about daily specials and promotions.
• Answer phone calls and respond to inquiries about the venue's services and availability.
• Assist in maintaining cleanliness and organization of the front-of-house area.
• Collaborate with kitchen and wait staff to ensure smooth service delivery.
• Handle guest complaints and feedback professionally, striving for resolution.
• Monitor dining room activity and adjust seating arrangements as necessary.
• Assist in training new staff members on front-of-house procedures.
• Participate in team meetings to discuss service improvements and guest satisfaction.

Preferred Candidate

Skills

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