Captain Waiter

Captain Waiter – Persian (Irani) Cuisine Job Description The Captain Waiter – Persian Cuisine is responsible for leading and supervising the service team in a Persian-themed dining environment. The role requires deep knowledge of Persian culinary culture, strong leadership in guest service, and the ability to train and guide waitstaff to deliver a refined, authentic, and engaging dining experience. Key Responsibilities Guest Service & Operations : - Greet and escort guests to their tables with professionalism and warmth. - Ensure guests are offered menus, specials, and detailed descriptions of Persian dishes and drinks. - Supervise and support waiters and runners to ensure smooth service flow. - Upsell signature items and make personalized recommendations. - Monitor guest satisfaction and address concerns promptly. - Ensure tables are properly set and cleared in a timely manner. Skills Team Coordination : - Brief team members before each shift about the menu, specials, and any VIP guests. - Train and coach new staff on service standards and Persian menu knowledge. - Communicate clearly with the kitchen and bar teams to coordinate orders efficiently. - Assign side duties and oversee completion (station cleanliness, refills, setup). Product Knowledge : - Demonstrate strong knowledge of Persian dishes. - Explain ingredients, preparation, and cultural significance to guests if needed. - Be able to handle questions about allergens, spice levels, and dietary needs. Compliance & Hygiene : - Ensure compliance with hygiene, grooming, and uniform standards. - Follow all food safety, sanitation, and service policies. - Report any service or equipment issues to supervisors promptly.

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