Client Service Analyst

As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions

Becomes the Clients’ trusted adviser

Assists in developing and executing strategic Client plans

Promotes use of self-service tools to reduce number of Client enquiries

Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities

Promotes sharing of experience and best practice across the Service team

Participates in and support TS initiatives

Identifies opportunities for product development and enhancement

Develops internal partnerships (e.g. Sales, Operations, Product, Technology)

Identifies and escalate potential risk associated with Client activities

Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

Excellent verbal and written communication skills

Ability to work effectively under pressure whilst maintaining a professional manner

Dual-ability to work effectively as both a team player and alone

Demonstration of cultural sensitivity and awareness

Proven negotiation skills

Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Ability to develop and mobilize internal networks and resources

Ability to effectively use and manage multiple systems

Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

Knowledge and understanding of Payments products, processes and risk policies nice to have

Language needed is Arabic and English speaking

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