Regional Technical Center Supervisor / Head Senior Recruitment Specialist & Team Lead | Talent Acquisitions | SAP | Overseas | Onboarding We are actively looking for 3 Regional Technical Center Supervisor / Heads, to join our Service-Aftersales team, and lead the Technical Center,
Responsibilities
- Responsible for Consumer Electronics Services sales at Region Technical Center.
- Drive technical development and growth of the team.
- Recognize performance, encourage customer focus, and nominate Service-Award candidates.
- Monitor KPIs, analyze gaps, and take corrective actions.
- Ensure repairs are completed within targeted timeframes.
- Prevent accumulation of import-damaged items.
- Ensure technical readiness before new product launches.
- Manage and review petty cash and spending.
- Submit periodic reports to the Electronics Services Operations Manager.
- Monitor electronics services sales materials in regional stores.
- Handle complaints, implement "happy call" procedures, and improve customer satisfaction.
- Analyze process gaps and execute corrective actions.
- Manage inventories for serviced products and loaners.
- Implement and maintain the 5S methodology.
- Prepare required periodical reports to be presented to the electronics service’s operation manager.
Qualifications
Bachelor's degree in Engineering or related field.
5 years supervisory experience in Consumer Electronics field.
Strong Analytical and organizational skills.
Ability to identify and solve inefficiencies in processes.
Proficiency in English.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Engineering
Industries Retail
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