Regional Technical Center Supervisor\Head

Regional Technical Center Supervisor / Head Senior Recruitment Specialist & Team Lead | Talent Acquisitions | SAP | Overseas | Onboarding We are actively looking for 3 Regional Technical Center Supervisor / Heads, to join our Service-Aftersales team, and lead the Technical Center,

Responsibilities

• Responsible for Consumer Electronics Services sales at Region Technical Center.
• Drive technical development and growth of the team.
• Recognize performance, encourage customer focus, and nominate Service-Award candidates.
• Monitor KPIs, analyze gaps, and take corrective actions.
• Ensure repairs are completed within targeted timeframes.
• Prevent accumulation of import-damaged items.
• Ensure technical readiness before new product launches.
• Manage and review petty cash and spending.
• Submit periodic reports to the Electronics Services Operations Manager.
• Monitor electronics services sales materials in regional stores.
• Handle complaints, implement "happy call" procedures, and improve customer satisfaction.
• Analyze process gaps and execute corrective actions.
• Manage inventories for serviced products and loaners.
• Implement and maintain the 5S methodology.
• Prepare required periodical reports to be presented to the electronics service’s operation manager.

Qualifications

Bachelor's degree in Engineering or related field.

5 years supervisory experience in Consumer Electronics field.

Strong Analytical and organizational skills.

Ability to identify and solve inefficiencies in processes.

Proficiency in English.

Seniority level Mid-Senior level

Employment type Full-time

Job function Management and Engineering

Industries Retail

#J-18808-Ljbffr