HP Service Manager Administrator

Overview

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Responsibilities

• Install, configure, and upgrade HP Service Manager (HPSM).
• Manage user access, roles, and permissions.
• Perform system health checks and routine maintenance.
• Customize forms, workflows, business rules, and notifications.
• Develop and maintain Service Level Agreements (SLAs) and automation rules.
• Integrate HPSM with other ITSM tools (e.g., ServiceNow, SCCM, LDAP, etc.).
• Manage Web Services (REST / SOAP) integrations.
• Monitor application performance and optimize database queries.
• Troubleshoot system issues and apply fixes or patches.
• Work with infrastructure teams for server and database tuning.
• Implement role-based access controls (RBAC) and security best practices.
• Ensure compliance with IT policies, audits, and industry standards.
• Apply patches and updates to fix vulnerabilities.
• Provide technical support for end-users and service desk teams.
• Conduct training sessions for IT teams on HPSM features and best practices.
• Document procedures, configurations, and troubleshooting guides.
• Develop and maintain reports using HPSM reporting tools and dashboards.
• Analyze trends in incidents, problems, and changes for process improvements.
• Generate compliance and performance reports for management.

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