IT Specialist

Responsibilities

Provide technical support to users and resolve day-to-day IT issues (Level 1 & 2 support). Install, maintain, and update hardware and software systems. Manage the internal network and ensure stable internet and server connectivity. Perform regular data backups and ensure data integrity and recovery procedures. Monitor information security and protect systems against viruses and cybersecurity threats. Manage user accounts, emails, and system access (e.g., Active Directory, Office 365). Coordinate with external service providers for major outages or infrastructure expansion. Prepare regular reports on system performance, issues, and proposed solutions. Assist in improving IT operations and suggest innovative technical solutions. Ensure IT policies and procedures are followed within the organizatio Skills

Strong problem-solving and technical troubleshooting skills. Ability to work under pressure and handle multiple tasks simultaneously. Good communication skills to interact effectively with users across departments. Strong organizational and time management skills. Ability to work independently and as part of a team. Quick response to urgent technical issues and emergencies. Knowledge of IT best practices, security protocols, and system administration. Willingness to learn new technologies and adapt to changes.

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