Rooms Division Trainer

Company Description Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition : to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be truly you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality

is

work

of

heart , Join

us and

become

Heartist ®.

Job Description We are seeking a highly skilled and motivated Rooms division Trainer to join our team in Sofitel Madina. As a key member of our organization, you will be responsible for developing and implementing comprehensive and practical training programs to enhance the skills and performance of our housekeeping & Front office staff.

Responsibilities

Design, develop, and deliver engaging training programs for housekeeping & Front office staff at all levels based on LQA & Brand standards.

Assess training needs and create customized curricula to address skill gaps and improve overall performance.

Conduct regular evaluations of training effectiveness and make necessary adjustments to programs.

Be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities.

Stay updated on industry trends and best practices to ensure our training programs remain cutting-edge and accessible.

Collaborate with department heads to align training initiatives with operational requirements and hotel objectives.

Develop and maintain training materials, including manuals, presentations, and e-learning modules in coordination with L&Q Dept to cover HK & FO SOPs including Opera cloud, Concierge and Room cleaning procedures.

Monitor and report on training metrics to demonstrate ROI and identify areas for improvement.

Foster a culture of continuous learning and professional development within the Rooms department.

Collaborate closely with Learning & Quality department to monitor the progress of rooms department to be in full compliance with brand & Local standards as well as company Programs.

Qualifications

Bachelor’s degree in hospitality management, Business Administration, or related field.

Minimum 5 years of experience in Rooms, with at least 3 years in leading position.

Professional certification such as Certified Hospitality Trainer is preferred.

Strong leadership and management skills with the ability to motivate and inspire teams.

Excellent communication and presentation skills in both English and Arabic.

Proficiency in training methodologies and adult learning principles.

In-depth knowledge of housekeeping & FO best practices and hospitality industry standards.

Demonstrated ability to design and implement effective training programs.

Strong analytical and problem-solving skills to assess training needs and measure outcomes.

Proficiency in Microsoft Office Suite and familiarity with training software and e-learning platforms.

Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene.

Additional Information Ability to work well under pressure in a fast paced environment

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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