Talent.com
This job offer is not available in your country.
Technical Promoter and Customer Support Specialist

Technical Promoter and Customer Support Specialist

Siemens Ltd.Jeddah, Makkah Region, Saudi Arabia
1 day ago
Job description

Overview

Your Role – International, Challenging And Future-Oriented! As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

Responsibilities

  • Technical Promoter & Customer Support
  • Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
  • Logging queries, making tickets as per SIEMENS supporting tools and systems.
  • Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
  • Identify, redirect and / or escalate problems to appropriate resources per customer support procedures.
  • Customer support job includes, replicate customer issues in online and offline tools / labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
  • Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
  • Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
  • Processing the replacement / repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
  • Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

  • Bachelor's in electrical / Electronic Engineering with connection to Power System Protection & Control.
  • Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
  • Strong technical knowledge about protection and control applications.
  • Adequate technical knowledge about protection devices from different vendors.
  • Minimum 3-5 years of experience in field of protection and automation.
  • High-level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4 / 5, SICAM, IEC61850 Configurator.
  • Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
  • Thrives in customer engagement and proactively pursues new clients.
  • Growth mindset, with a passion for learning
  • Collaborative with an ability to cultivate relationships and networks
  • Agile, technically passionate for creating solutions
  • Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
  • Strong problem solving and analytical skills with high attention to details
  • Excellent written and verbal communications skills
  • Ability to adapt to change, take initiative, be resourceful and dependable
  • High flexibility and availability for travelling and customer visits around the kingdom.
  • Must be able to work independently and in a confidential and ethical manner
  • #J-18808-Ljbffr

    Create a job alert for this search

    Support Specialist Support • Jeddah, Makkah Region, Saudi Arabia

    Related jobs
    • Promoted
    Technical Promoter and Customer Support Specialist

    Technical Promoter and Customer Support Specialist

    Siemens Ltd.Jeddah, Saudi Arabia
    Your Role – International, Challenging And Future-Oriented!.As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help...Show moreLast updated: 1 day ago
    • Promoted
    Product specialist

    Product specialist

    Smith+NephewJeddah, Saudi Arabia
    Overview Product Specialist Sports Medicine - Saudi Arabia Jeddah.At Smith+Nephew, we design and manufacture technology that takes the limits off living. We believe that through innovation, developm...Show moreLast updated: 6 days ago
    • Promoted
    Sales Performance & Support Coordinator

    Sales Performance & Support Coordinator

    Red Sea Global HospitalityJeddah, Saudi Arabia
    Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism. Sales Performance & Support Coordinator Department : .As Sales Perform...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals

    Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals

    Siemens MobilityJeddah, Saudi Arabia
    Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia / Jeddah.Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines D...Show moreLast updated: 30+ days ago
    • Promoted
    Marketing & Communications Specialist

    Marketing & Communications Specialist

    Info Resume EdgeJeddah, Saudi Arabia
    We are looking for a creative and detail-oriented.Marketing & Communications Specialist.This role combines marketing strategy, content creation, public relations, and internal / external communicatio...Show moreLast updated: 30+ days ago
    • Promoted
    Sales And Marketing Specialist

    Sales And Marketing Specialist

    Marwa AdvertisingJeddah, Saudi Arabia
    Company Overview Founded in 1985, Marwa Advertising is one of Saudi Arabia’s leading advertising companies, known for its commitment to quality and deep market insight. Located in Jiddah, we are ded...Show moreLast updated: 26 days ago
    • Promoted
    Technical Customer Support Associate II

    Technical Customer Support Associate II

    SolenisJeddah, Makkah Region, Saudi Arabia
    Technical Customer Support Associate II.Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing.Show moreLast updated: 26 days ago
    • Promoted
    Assistant Buyer

    Assistant Buyer

    Info Resume EdgeJeddah, Saudi Arabia
    We are seeking a detail-oriented and proactive.The ideal candidate will assist in product selection, vendor coordination, purchase order processing, and performance analysis to ensure optimal produ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Experience Specialist

    Customer Experience Specialist

    SanofiJeddah, Saudi Arabia
    Customer Experience Specialist page is loaded## Customer Experience Specialistlocations : .Posted Todaytime left to apply : . End Date : October 8, 2025 (6 days left to apply)job requisition id : .R ## Pur...Show moreLast updated: 19 hours ago
    • Promoted
    Technical Support Specialist IT Tech Support Jobs in Jeddah (Sep 2025) - Bayt.com

    Technical Support Specialist IT Tech Support Jobs in Jeddah (Sep 2025) - Bayt.com

    CAREJeddah, Saudi Arabia
    Technical Support Specialist IT Tech Support Jobs in Jeddah.Almada Aluminum Factory is seeking a skilled Machine Operator / Aluminum Technician in Jeddah. Candidates should have experience in operatin...Show moreLast updated: 24 days ago
    • Promoted
    R&D Product Specialist - KSA

    R&D Product Specialist - KSA

    MBRFJeddah, Saudi Arabia
    Have you ever imagined to be part of one of the biggest food companies in the world? Nourish life is our commitment.This is not limited to food production – it extends to projects, initiatives and ...Show moreLast updated: 4 days ago
    • Promoted
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    DataAnnotationJeddah, Saudi Arabia
    We are looking for a Bilingual Customer Support Specialist to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improv...Show moreLast updated: 23 days ago
    • Promoted
    B2B Marketing Specialist

    B2B Marketing Specialist

    GUTHMI GroupJeddah, Saudi Arabia
    We are seeking a dynamic and results-driven.The ideal candidate will be responsible for developing and executing effective marketing strategies that drive brand awareness, generate leads, and foste...Show moreLast updated: 26 days ago
    • Promoted
    Product Specialist

    Product Specialist

    Kaam associatesJeddah, Saudi Arabia
    Kaam Associates, based in Ad Dammam, is a nonprofit organization committed to empowering communities through retail innovation and sustainable practices. We leverage retail as a tool for social chan...Show moreLast updated: 23 days ago
    • Promoted
    • New!
    Technical Marketing & Evangelist, APAC

    Technical Marketing & Evangelist, APAC

    NightDragon Acquisition Corp.Jeddah, Makkah Region, Saudi Arabia
    Technical Marketing & Evangelist, APAC.Classiq Technologies, the world’s leading quantum computing software startup based in Tel Aviv, Israel. We provide an all-encompassing platform (IDE, high-leve...Show moreLast updated: 7 hours ago
    • Promoted
    E-com Merchandising & Catalog Specialist

    E-com Merchandising & Catalog Specialist

    SAN International Group | مجموعة سان العالميةJeddah, Makkah Region, Saudi Arabia
    At San International, our e-commerce platforms are more than just shops; they’re.From watches to handbags, jewelry, and fashion, we bring weekly newness that blends elegance, individuality, and aff...Show moreLast updated: 7 days ago
    Medical Promotion Specialist

    Medical Promotion Specialist

    Eva PharmaJeddah, Makkah Province, SA
    Quick Apply
    Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Procurement Specialist

    Technical Procurement Specialist

    Jeddah Historic District | برنامج جدة التاريخيةJeddah, Makkah Region, Saudi Arabia
    Provides support and executes the assigned tasks and responsibilities to optimize project costs, ensure compliance with contracts, and enhance value for the organization through rigorous quantity s...Show moreLast updated: 19 days ago
    • Promoted
    Customer Success Specialist

    Customer Success Specialist

    PassioneursJeddah, Makkah Region, Saudi Arabia
    We’re Hiring! – Customer Success Officer.The Customer Success Officer ensures a smooth and successful experience for clients and freelancers on the Passioneurs platform. The role focuses on daily mo...Show moreLast updated: 4 days ago
    • Promoted
    Remote Automation Support Specialist - KSA National

    Remote Automation Support Specialist - KSA National

    Hennessy IndustriesJeddah, Saudi Arabia
    RASS (Remote Automation Support Specialist) DEPARTMENT : .Remote Automation Support REPORTING TO : .Remote Automation Support Manager PURPOSE OF POSITION Supporting the customers maintenance contracts ...Show moreLast updated: 13 days ago