Instructional Designer

Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.

Department

Training and Quality

Employment Type

Full Time

Location

Egypt

Workplace type

Onsite

Reporting To

Mariam Aerabe

Key Responsibilities

What You’ll Be Doing

Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs). Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate and practical. Create engaging and clear training materials in line with our tone, tools, and branding. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use feedback, quiz scores, and QA data to improve and iterate quickly.

Ramp-Up Expectations

We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like :

Month 1 :

Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.

Month 2–3 :

Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.

Month 4+ :

Take the lead on full content projects — from brief to delivery — and become the go-to for anything instructional design in agent education.

Skills, Knowledge & Expertise

Skills, Knowledge & Expertise

Excellent written

English and Arabic

with

• strong editing, formatting, and structuring skills At least

1 year in instructional design

and eLearning creation. Hands-on experience with tools

like Figma, Canva, Articulate Rise / Storyline, Google Slides, and LMS platforms. Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content. Strong

writing and visual storytelling skills

— you know how to make complex things sound simple. Comfortable

working cross-functionally

— especially with Product, Tech, and Ops teams. Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure

Preferred Qualifications

2+ years

overall in L&D, CX enablement, or content design (minimum 1 year in instructional design). Bonus if you’ve worked in

CX, product, or tech startups . Experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting

multilingual teams

or agents with limited English proficiency is a plus.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now

Our Hiring Process

Stage 4 :

Technical interview @Tabby Stage 5 :

Assessment Stage 6 :

Final interview @Tabby Stage 7 :

Hired Stage 1 :

Applied Stage 2 :

Review Stage 3 :

HR call @Tabby Stage 4 :

Technical interview @Tabby Stage 5 :

Assessment Stage 6 :

Final interview @Tabby Stage 7 :

Hired Stage 1 :

Applied Stage 2 :

Review Stage 3 :

HR call @Tabby Stage 4 :

Technical interview @Tabby Stage 5 :

Assessment Stage 6 :

Final interview @Tabby Stage 7 :

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