Housekeeping Order Taker

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Housekeeping Order Taker

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Centro Waha We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and creative solutions to our guests.

Job Description As a Housekeeping Order Taker you are responsible for handling all communications in and out of the Housekeeping Office to ensure a smooth running of the department. Your key responsibilities include :

Safe keeping, recording and collection of all keys and papers held within the Housekeeping Office

Sorting of all daily activity reports in the Housekeeping Office

Answering phone calls promptly, following proper telephone etiquette and per standards

Recording all incoming calls, ensuring all messages are disseminated and followed up accordingly

Handling all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing

Updating and maintaining all housekeeping files

Updating and printing out the Opera system for the room discrepancy report by morning and afternoon and submitting a copy to Accounts and Front Office

Arranging baby-sitting for guests and preparing attendance sheets for the monthly payroll

Keeping and maintaining the cleanliness and tidiness of the Housekeeping Office

Clearing outdated reports on a monthly basis according to hotel standards for record keeping

Education, Qualifications & Experiences You should ideally have a diploma or vocational training within hospitality and previous experiences in a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essential. Computer literacy and previous experience with Opera are advantages.

Knowledge & Competencies The ideal candidate will be friendly, pleasant and courteous with cross-cultural sensitivity and a concern for quality and attention to detail. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests, while possessing the following competencies :

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Hospitality

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