Housekeeping Order Taker

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We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and creative solutions to our guests.

Job Description

As a Housekeeping Order Taker you are responsible for handling all communications in and out of the Housekeeping Office to ensure a smooth running of the department. Your key responsibilities include :

• Safe keeping, recording and collection of all keys and papers held within the Housekeeping Office
• Sorting of all daily activity reports in the Housekeeping Office
• Answering phone calls promptly, following proper telephone etiquette and per standards
• Recording all incoming calls, ensuring all messages are disseminated and followed up accordingly
• Handling all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Updating and maintaining all housekeeping files
• Updating and printing out the Opera system for the room discrepancy report by morning and afternoon and submitting a copy to Accounts and Front Office
• Arranging baby-sitting for guests and preparing attendance sheets for the monthly payroll
• Keeping and maintaining the cleanliness and tidiness of the Housekeeping Office
• Clearing outdated reports on a monthly basis according to hotel standards for record keeping

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within hospitality and previous experiences in a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essential. Computer literacy and previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be friendly, pleasant and courteous with cross-cultural sensitivity and a concern for quality and attention to detail. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests, while possessing the following competencies :

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