Key Account Manager

About The Role

Responsible for driving business growth, the Account Manager manages client accounts, identifies and engages potential clients, and leads them through the full sales cycle, from initial contact to deal closure. In addition to acquiring new clients, they focus on client retention by building strong, lasting relationships, understanding client needs, and ensuring satisfaction. By identifying upselling opportunities and balancing both acquisition and retention, the Account Manager plays a key role in fostering client loyalty and ensuring long‑term business success.

Job Description : Key Account Manager

Job Type : Full-time

Responsible for driving business growth, the Account Manager manages client accounts, identifies and engages potential clients, and leads them through the full sales cycle, from initial contact to deal closure. In addition to acquiring new clients, they focus on client retention by building strong, lasting relationships, understanding client needs, and ensuring satisfaction. By identifying upselling opportunities and balancing both acquisition and retention, the Account Manager plays a key role in fostering client loyalty and ensuring long‑term business success.

Key Responsibilities

• Design and implement effective sales strategies to meet or exceed revenue targets.
• Proactively identify client needs and provide tailored solutions.
• Identify upsell and cross‑sell opportunities within existing client accounts.
• Negotiate and close deals to maximize revenue and profitability.
• Oversee the bid process, including preparing RFP responses, coordinating resources, and ensuring compliance with client requirements.
• Lead presales activities, including creating the need, proposal development, and product demonstrations.
• Ensure successful implementation and customer onboarding, acting as a liaison between clients and internal teams.
• Build and maintain strong relationships with clients.
• Client retention.
• Collaborate with marketing teams to develop targeted campaigns aimed at client engagement and retention.
• Develop and maintain strong relationships with existing clients, acting as their primary point of contact.

Required Qualifications

What We Offer

Seniority level

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