Quick Commerce Operations Manager

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Responsibilities Performance and Vendor Management

Set performance targets and drive accountability across teams to meet key operational KPIs including vendor reliability, availability, and compliance.

Own the performance dashboard and reporting rhythm to ensure transparency and data-driven action.

Drive partner / vendor experience to enhance their performance and satisfaction.

Employ data-driven decision-making to develop, test, and implement performance enhancements based on market insights and vendor feedback.

Develop tools for identifying and bridging operational gaps.

Stay updated on local and global benchmarks for vendor performance metrics.

Lead performance reviews with senior stakeholders and translate insights into action plans.

Project and Stakeholder Management

Direct cross-functional initiatives with product, logistics, and operations to resolve vendor pain points and streamline fulfillment processes.

Own end-to-end program management for new operational rollouts or process changes within Q-Commerce.

Prepare stakeholders for upcoming changes by offering necessary training, workshops, and communications.

Review and address change-related issues to foster a vibrant work environment and maintain morale.

Lead initiatives to improve vendor metrics such as reliability, availability, and overall seamless experiences.

Innovate and develop processes that scale operations effectively, boosting growth and conversion rates.

Establish and maintain strong relationships with key internal and external stakeholders.

Act as a key decision-maker and liaison with local and international stakeholders to ensure alignment and cooperation.

Influence key internal and external partners, ensuring the achievement of performance metrics that contribute to high NPS and low contact rates.

Governance and Resilience

Document and implement policies, procedures, and processes to enhance efficiency and effectiveness.

Monitor compliance with mandatory policies and ensure adherence to ethical standards.

Ensure operational excellence by enforcing procedural and operational compliance across the division.

Drive operational governance by setting standard operating procedures and ensuring adoption across all relevant teams.

Ensure risk controls and business continuity plans are embedded into vendor ops processes.

Own budget planning for vendor operations initiatives, including staffing, picker ramp-up, and cost-per-order optimization strategies.

People Management

Build leadership bench strength by mentoring emerging leaders and driving succession planning.

Promote a high-performance culture through structured development plans and robust performance management.

Set clear performance objectives, provide necessary resources, and evaluate direct reports regularly while offering constructive feedback.

Participate actively in the recruitment and selection of key talents for the operation function.

Provide leadership by clearly defining roles, prioritizing tasks, assigning responsibilities, and overseeing workflow.

Encourage and facilitate team engagement in improvement, innovation, and knowledge-sharing initiatives.

Qualifications / Requirements

Knowledge and Experience

Proficiency in quality management, data analysis, and problem-solving and Excel.

4-6 years of progressive experience in operations, fulfillment, or program management, including leading teams and owning performance outcomes.

Preferred : 2-3 years of experience in warehouse / fulfillment center management, particularly in supervising pickers.

Excellent English communication skills, both written and spoken.

Hands-on mentality and logical thinking skills.

Experience in managing cross-functional initiatives and delivering business impact through operational excellence.

Knowledge in using SQL / Big Query / Tableau / Google Studio is preferred.

Experience in a high-growth technology-based environment or start-up environment.

Excellent oral and written communication skills to senior leadership.

Education and Certifications

Bachelor’s Degree in Industrial Engineering, Operations Management, Project management, or a relevant field.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Technology, Information and Internet

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