Director of Experience

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Job Overview

The Director of Experience will lead the design, delivery, and continuous improvement of customer and user experiences across all webook.com touchpoints. This role blends strategy, design thinking, and operational excellence to ensure seamless, engaging, and consistent experiences for both B2B and B2C audiences.

You will collaborate closely with all relevant departments to translate user insights into impactful experience improvements that drive satisfaction, loyalty, and business growth.

Key Responsibilities :

Experience Strategy & Execution

• Translate the company’s customer experience vision into actionable plans and measurable outcomes.
• Lead initiatives to enhance end-to-end customer and user journeys across digital and service channels.
• Stay ahead of experience trends, best practices, and emerging technologies to guide innovation.
• Develop and manage the experience roadmap and related budgets.

Team Leadership & Development

Experience Design & Research

Customer Support & Operations

Technology & Experience Tools

Cross-functional Collaboration

Requirements