P4M KSA : Sr Project Manager

ServiceNow Delivery Manager - Riyadh, Saudi Arabia

Do you take pride in delivering world-class project execution and exceptional customer service? Do you inspire your team to go the extra mile for the best possible outcomes? Then you might be the leader we're looking for!

What will you do?

As a ServiceNow Delivery Manager , you will be jointly responsible (with the Commercial Account Lead) for leading a delivery team in our Riyadh entity. Your team will serve a defined set of strategic customers and operate within a specific business unit. As a senior leader within Plat4mation, you will also contribute to developing and implementing company-wide delivery standards, continuously improving operations beyond your own team.

You lead by example, are a role model for our Core Values, and are hands-on when needed. In this role, you will also support, guide, and steer pre-sales efforts while maintaining strong relationships with clients and your team.

Approximately 50% of your time will be spent in customer-facing roles as a project manager, consultant, or success advisor , ensuring high-quality outcomes and client satisfaction. You will balance project success, employee well-being, and business goals to drive sustainable performance.

Key Responsibilities

Scheduling & Chargeability

• Own the resource planning for team members and project allocations.
• Oversee project scheduling and internal task alignment.
• Drive and monitor utilization (billable vs non-billable) and ensure optimal chargeability.
• Match project demand with available delivery capacity.

Delivery & Operations

Objectives & KPI's

Team & Knowledge Building

What We Ask

What's in it for you

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That's why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company's success. Because when you keep learning, you continuously improve yourself. That's why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.