Wellness Concierge
JayasomTabuk, Tabuk Province, Saudi Arabia21 hours ago
Job descriptionMaintain effective communication with all levels of the organisation. Develop and maintain effective relationships with colleagues, corporate office, guests, ownership. Work collaboratively with colleagues within own department and with all resort departments. Keep updated on all services and programmes available at the resort and promote them to the guests. Proactively, participate in meetings, trainings, committees and community relations activities and programs. Work towards exceeding company’s business targets. Take a positive, resourceful and innovative approach to every project. Carry out any other reasonable duties and responsibilities as assigned. Attend and participate in daily pre- and post-shift meetings. Communicate openly and effectively with team members. Develop and maintain strong and friendly professional relationships with guests to ensure 100% guest satisfaction. Deliver outstanding guest experience from pre-arrival to post departure. Responsible for the smooth pre-arrival, assign the right room type to the right guest according to their reservation and specific requests. Responsible for the pre-check-out formalities of guests, ensure their billing is verified before check-out and make all necessary adjustments and clean up as required. Liaise with the resort caretakers’ team to ensure the rooms are cleaned and ready for the arrival of all guests, that the amenities and welcome letters are sent to the rooms before the guests’ arrival. Prepare the arrivals of VIPs and liaise with concerned parties to welcome the guests and escort them to their room. Handle all guests’ queries and requests in a prompt, courteous and professional manner. Handle guests’ complaints in a prompt and professional manner to ensure 100% guest satisfaction. Keep a record of guests’ complaints, actions taken and compensation provided. Coordinate with all relevant departments in the handling of guests’ matters (regardless of area) to ensure the highest level of service quality. Maintain regular and effective communication with all resort departments to ensure a smooth running of the operations and excellent guest experience. Prepare departmental daily reports and distribute to all relevant parties. Update guest’s portfolios with all necessary information as per company policies and local requirements. Ensure the welcome areas are clean and tidy at all times. Proactively collaborate and help other resort departments as required. Diploma / Degree in Hospitality Management preferred Proven experience in a similar role Experience working with multicultural teams Pre-opening experience Front Office and reservations Luxury service standards Rooms control Empowerment Dependability and ownership Communication Teamwork and collaboration Creativity and resourcefulness Self-development Guest service Problem solving Teamwork and collaboration Global and cultural awareness Organization and time management Positive Creative and innovative Friendly and approachable Flexible and adaptable to change Reliable Strong work ethics and integrity Seniority level : Associate Employment type : Full-time Job function : Administrative, Customer Service, and General Business Industries : Wellness and Fitness Services, Hospitality, and Health and Human Services
An Exclusive Retreat of Wellness and Singularity
In Partnership with Red Sea Global (RSG)
Opening in 2025 , Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.
Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.
We’re assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.
Join Jayasom. Redefine the future of wellness.
JOB PURPOSE
- Assist guests efficiently, courteously and professionally in all Guest Experiences related areas, maintaining high levels of service.
- Strive to continuously exceed guests’ expectations by anticipating their needs and requests.
- Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.
GENERAL RESPONSIBILITIES
KEY OPERATIONAL RESPONSIBILITIES
JOB REQUIREMENTS
Qualifications
Work Experience
Knowledge
Technical Skills
Disclaimer : The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organizational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.
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Concierge • Tabuk, Tabuk Province, Saudi Arabia
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