Senior Service Crew

POSITION OBJECTIVE The position is responsible for generating sales and delivering excellent customer service. Supports other operational duties such as housekeeping, visual presentation standards, etc., as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service : Provides important visual cues for guests that create a positive first impression, such as wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior, and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate. Delivers consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge. Enhances the guest experience by following the . Principles : Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for each guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Executes service recovery promptly for any guest concerns or complaints, making it right with the guest regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in case of a complaint. Store Operations : Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure accuracy. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records them in the Time & Temperature Log. Policies and Procedures : Participates in and attends all store meetings and related functions. Follows all restaurant policies, procedures, and standards. Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering : Receives payment by cash, credit cards, vouchers, or automatic debits. Issues receipts, refunds, or change to customers correctly. Counts money in the cash till at the beginning of shifts to ensure the amount is correct and there is adequate change. Maintains clean and orderly checkout areas. Health & Safety : Works in compliance with occupational health and safety legislation. Understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries, illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner. Does not operate equipment or work in a manner that endangers anyone.

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