Lucidya is a leading B2B SaaS company helping brands in the MENA region build stronger customer relationships through AI-powered customer experience analytics.
As Lucidya grows, we are looking to hire a Compliance Manager to establish and manage our compliance and risk management processes. This role will be integral to the development and implementation of policies and procedures, ensuring that our company adheres to regulations while minimizing risks. The Compliance Manager will report to the Director of Strategy & Performance and collaborate with teams across the organization to ensure compliance is maintained and continuously improved.
Responsibilities
- Risk Assessment : Identify and evaluate compliance risks across the organization, conducting regular risk assessments to mitigate potential issues
- Compliance Monitoring : Track compliance trends, submit ongoing compliance status reports, and ensure adherence to internal and external regulations
- Policy Development & Implementation : Develop, review, and update policies to comply with regulations (e.g., GDPR, ISO standards), ensuring clear communication and enforcement across all departments
- Training & Awareness : Oversee compliance training programs for employees, ensuring that they are informed about the latest compliance requirements and tracking their participation
- Auditing & Reporting : Conduct regular audits, document findings, and address any compliance issues. Collaborate with internal and external auditors for thorough reviews
- Issue Resolution & Advisory Support : Address compliance risks or violations, advising management on improvements and keeping stakeholders informed of the latest compliance developments
- Business Continuity : Develop and implement business continuity plans, including conducting a Business Impact Analysis (BIA) to ensure the company is resilient to disruptions
90-120 Day Expectations
90 Days :Develop a comprehensive understanding of the company's operations and structure
Begin implementing the compliance program by performing risk assessments and identifying areas of immediate concernInitiate the creation and refinement of key compliance policies and procedures in line with global regulatory frameworksCollaborate with other departments to familiarize yourself with their operations, identify compliance risks, and initiate audits120 Days :Conduct a full compliance and risk audit across key departments, ensuring adherence to updated policies
Launch compliance training programs across the organization and track progressEstablish a compliance status reporting system, ensuring regular updates are provided to stakeholdersFinalize and initiate a Business Continuity Plan, incorporating a BIA to ensure resilience against potential disruptionsReview and refine internal processes, ensuring compliance is integrated into the company's ongoing activitiesKey Metrics for Success (KPIs)
Number of risk assessments and audits completedPercentage of departments and projects audited for complianceNew policies developed and implementedPercentage of compliance issues resolved within SLAsNumber of compliance training sessions deliveredTimeliness and quality of compliance reports shared with stakeholdersChallenges
Understanding Organizational Functions : One of the most significant challenges in this role will be quickly gaining a comprehensive understanding of the operations of various departments. Each function operates differently, and identifying risks will require detailed, investigative work. To overcome this challenge, building strong relationships with department heads and key stakeholders will be crucial, as will clearly communicating the purpose of the compliance assessments to ensure buy-inEstablishing a New Compliance Framework : As this is a newly focused function, establishing a comprehensive compliance and risk management structure will present its own challenges. The role will require setting up monitoring systems, developing policies, and ensuring that compliance is embedded into day-to-day activities across the organization. The candidate will need to be proactive in identifying areas for improvement and implementing solutions effectivelyQualifications & Skills
Required :Minimum 2 years of specialized experience in compliance and risk management
Experience in auditing and handling incidents within a corporate environmentStrong documentation skills with the ability to create detailed compliance reportsCertification in auditing (e.g., ISO certifications like ISO 9001 and ISO 27001)Knowledge of technological regulations such as GDPR, ISO standards, and regulatory complianceExperience in creating and delivering compliance training programsFamiliarity with global regulatory frameworks and business continuity planningCuriosity, investigative mindset, and strong communication skillsPreferred :Experience in IPOs or public companies
Familiarity with Environmental, Social, and Governance (ESG) principlesArabic language proficiencyExperience in the technology sector, particularly SaaS or B2B environmentsSeniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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