Assistant Soft Services Manager

Overview JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves The Assistant Workspace Operations Manager will be responsible for delivering an exceptional client service, overseeing all contracted workspace services and working collaboratively with specialist department heads. They will ensure timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the wider JLL regional teams, representing our values in front of the client and wider stakeholders.

What your day-to-day will look like Supplier Management

Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions

Ensure compliance with contracted requirements and local regulations

Coordinate mobilization of services for new client workspaces

Champion FM experience, data insights, and sustainability initiatives

Experience Management

Implement global workplace experience programs to enhance employee satisfaction

Execute events, amenities, and workplace services

Analyze utilization data and engage stakeholders to optimize offerings

Establish experience services during workspace mobilization

People & Stakeholder Management

Develop high-performing supplier teams and foster collaborative environments

Build strong client relationships across all organizational levels

Deliver exceptional customer service meeting client expectations

Health, Safety & Operations

Implement safety procedures and ensure regulatory compliance

Support WE&O contract delivery and maintain building performance standards

Conduct inspections, audits, and emergency response

Assist with operational setup for new workspace mobilization

Desired or preferred experience and technical skills

You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach.

You have 3-5 years direct facilities management operational experience.

You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance

You have experience managing a team / people management skill.

You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.

You have a qualification in a related Engineering / Technical field relating to building / facility management (desired, not essential)

You have experience overseeing maintenance management and testing of critical systems / environments (desired, not essential).

Required Skills and Experience

Arabic & English speaker

You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.

You are open and have good communication skills.

You strive for excellence in what you do and share ideas for improvement.

You are proficient with Word and Excel and have a keen interest in technology.

You are adaptable to work to requests and projects that may vary from day to day.

Location On-site – Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Privacy and Equal Opportunity JLL Privacy Notice : Jones Lang LaSalle is an Equal Opportunity Employer and is committed to providing accommodations to individuals with disabilities. See our Candidate Privacy Statement and Equal Employment Opportunity policy for details.

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