Customers Experience Manager

To manage and develop strategic relationships with existing and potential clients, ensuring their satisfaction and loyalty. Responsibilities

Build and maintain long-term relationships. Monitor clients’ real estate needs (purchasing, leasing) and provide suitable solutions. Supervise customer service operations to ensure an exceptional client experience. Develop and implement strategies to increase client satisfaction and loyalty. Conduct market and competitor analysis to understand client trends and needs. Contribute to the development and execution of marketing and sales plans for real estate projects. Handle client complaints and resolve issues efficiently to protect the company’s reputation. Prepare regular reports on customer satisfaction and service quality indicators. Coordinate with internal departments (sales, marketing, operations, finance) to meet client requirements. Represent the company at real estate events and exhibitions to strengthen relationships and expand the client network. Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 8 years of experience in customer relations management, preferably in real estate. Excellent communication skills with the ability to build strong professional relationships. Strong negotiation, persuasion, and key account management skills. Proficiency in Customer Relationship Management (CRM) systems. Ability to prepare analytical reports and make data-driven decisions. Fluency in Arabic and English, both written and spoken. Benefits

Supportive work environment Training and development Attractive salaries & benefits Flexible work hours

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