Senior Officer / Assistant Manager

Job Title - Senior Officer / Assistant Manager

Sector - Product and Technology

Department - IT Operations

Reporting to - Head of IT Operations

Purpose of the Job - The Service Desk and ITSM Senior Engineer is responsible for leading the adoption of ITSM tools and frameworks (such as ITIL) to enhance IT operations and service delivery. This role ensures the smooth operation of incident, service request, and event management processes, providing seamless support across the organization. Additionally, the engineer will oversee patching, vulnerability management, and device management using tools like Microsoft Intune or others to ensure secure and compliant systems.

Requirements

Accountabilities & Responsibilities :

Policies, Processes and Procedures -

• Ensure that work is carried out on the basis of approved policies, processes, procedures and instructions
• Review the opportunities for continuous improvement of systems, processes and practices according to leading practices, reduce costs and improve productivity
• Ensure knowledge transfer to new employees and reports, including approved work policies and procedures
• Follow up on the issues / cases being escalated related to subordinates to ensure efficient and timely closure

Function Unit -

Additional Activities -

Key Relationship

Internal - All departments and other internal clients, IT team members.

External - Interaction with vendors and service providers.

Qualifications & Requirements

Education and Certifications -

Additional Requirements

Benefits

Salary range - 7000-13000 SAR