C2C Lead, KSA & Bahrain

Overview

The C2C Lead is responsible for leading and coordinating both the strategic planning and operational execution of C2C projects in KSA and Bahrain. This role ensures smooth operations by translating regional priorities (IBAME) into specific local actions.

Key Responsibilities

• Leadership : Lead the credit and collections team, ensuring the effective assessment of creditworthiness for key accounts.
• Project Management : Design and execute project plans for C2C initiatives, ensuring timelines, quality, and business objectives are met.
• Daily Operations : Manage daily operations by following up on collections, reserves, and disputes targets. Track incidents, coordinate resources, and resolve issues swiftly.
• Performance Monitoring : Monitor key KPIs (both operational and project-related), analyze deviations, and propose action plans to address them.
• Stakeholder Alignment : Align priorities with regional and local stakeholders, facilitating effective two-way communication.
• Process Improvement : Identify opportunities for improvement in internal and external processes, and implement scalable solutions.
• Reporting : Prepare clear reports and presentations for the C2C IBAME Lead, regional management, and local teams.
• Team Coordination : Coordinate multidisciplinary teams (internal and external), fostering collaboration and shared responsibility.
• Training : Train the team in new processes and maintain a close relationship with the Finance team.
• Support : Assist the C2C IBAME Lead in implementing initiatives locally.

Minimum Qualifications

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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