Controls and Governance Lead

Job Title : Controls and Governance Lead

Term : 12 months

Location : Riyadh, KSA

Relevant experience : 12 years of relevant experience

Mandatory experience : English / Arabic is mandatory

PURPOSE OF JOB

The Controls and Governance Lead will play a pivotal role in ensuring operational discipline, accuracy, and compliance  across card products and related activities. This individual will act as the first line of control within the cards  function safeguarding processes, reviewing partner deliverables, and maintaining the integrity of customer-facing  information and internal documentation. The role demands persistence, attention to detail, and a persuasive,  personality-driven approach to influence stakeholders and enforce standards.

TASKS

Core Responsibilities and Accountabilities

Controls & Oversight

• Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.
• Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements.
• Monitor contractual timelines, flagging expired or soon-to-expire agreements and escalating for timely renewal or closure.
• Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.
• Ensure customer-facing channels (e.g., websites, applications) present accurate, consistent, and up-to-date information across card products and offers.

Documentation & Process Integrity

Stakeholder Engagement & Support

Knowledge and Experience

Mandatory Skills