Release Manager, Consulting

Overview

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Cognizant (NASDAQ : CTSH) is a leading provider of information technology, consulting, and business process outsourcing services. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant Consulting delivers insights at speed and solutions at scale by aligning strategy, design, technology, and industry knowledge to drive value for customers and employees.

Description

The Release Manager is responsible for planning, coordinating, and managing the release of changes, enhancements, and updates to existing systems and applications (e.g., SAP, Maximo, ServiceNow, Appian, integration platforms, etc.). This role ensures that all releases are delivered smoothly on time, with minimal disruption to business operations, and in compliance with change management processes and quality standards.

Key Responsibilities

• Manage the end-to-end release process from planning through deployment.
• Coordinate release plans with project teams, system owners, business units, and vendors.
• Ensure successful execution of release activities including pre-release reviews, go / no-go decisions, and post-release validation.
• Identify potential risks associated with releases and develop mitigation plans.
• Oversee deployment activities, including staging, testing, production rollout, and rollback plans when required.
• Act as the primary point of contact for release-related communications.
• Facilitate release meetings and communicate release status, risks, and impacts to stakeholders.
• Coordinate with internal teams (IT operations, cybersecurity, vendors, business units) for smooth delivery of releases.
• Ensure releases meet quality standards and business requirements before deployment.
• Monitor the performance of release activities across the full release lifecycle (planning, development, testing, deployment).
• Conduct post-release reviews and implement lessons learned to improve future release processes.
• Develop and improve release policies, processes, and templates and continuously refine these to increase efficiency and reduce manual effort.
• Define, measure, and report key performance indicators (KPIs) for the release process, including but not limited to :
• Number of releases per period (weekly / monthly / quarterly)
• Release success rate and failure rate
• Average lead time per release phase (planning, development, QA / testing, deployment)
• Percentage of delayed releases and reasons for delays
• Rollback frequency and causes
• Change-related incidents post-release
• Analyse release performance data to identify bottlenecks and opportunities for improvement across release phases.
• Drive continuous improvement by implementing corrective actions and process enhancements based on KPI results and feedback.

Qualifications & Experience

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