Installment Account Manager

Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).

Responsibilities

• Business and Contract Development

Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.

Serve as a single point of contact for each provider, and conduct monthly / quarterly performance review meetings.

Coordinate with the IT team to integrate APIs / SDKs / payment gateways and testing environments.

Ensure that installment offers comply with internal policies and relevant regulatory requirements.

Monitor daily / weekly settlement and collection schedules and reconcile transactions with sales orders.

Train sales and customer service staff on available installment programs.

Monitor the implementation of installment campaigns (digital / in‑store channels) and track their impact on sales.

Build a dashboard showing installment selection rate, approvals, rejections, cart value, conversion rate, and returns.

Prepare weekly / monthly reports for management : installment sales, profitability, risk indicators, and opportunities for improvement.

Requirements

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