Customer Solution Design Engineer

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Customer Solution Design Engineer

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Customer Solution Design Engineer

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KONE Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

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We have an exciting opportunity for an energetic and enthusiastic CSE Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the CSE Design Engineer, Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D and 3D shop drawings for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.

What will you do?

Customer :

Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments. Responsible for creating the layout drawings either in 2D or 3D. the output should match with customer document control procedure and KONE KOS standard.

Collaboration with sales :

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard. Ensures clarity on the solution’s scope, including KONE and possible third-party offerings Participates in customer meetings and answers customers’ technical questions when needed Selects the correct product platform on which to make the offering Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

General responsibilities :

Participates in product and new services release information-sharing sessions Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs Offers input to the product offering management about customization, standardization and interface requirements for the portfolio Contribution to the Customer Solutions Engineering virtual and local network

Are you the one?

Hold Bachelor or Diploma degree in Engineering. Minimum of 5 years experience in elevator business or another relevant field. Excellent verbal and written English and Arabic language skills. Excellent communication, negotiation, and customer handling skills. Understanding of different building types and customer segments Good knowledge of environmental and sustainability requirements and norms Excellent engineering tool skills e.g. CAD and BIM skills Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must. Basic knowledge of competitors’ products Good understanding a product’s total costing is built up &local norms and regulations.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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