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Technical Support Engineer
OdooRiyadh, Riyadh Region, Saudi Arabiaمنذ أكثر من 30 يومًا
الوصف الوظيفي3+ years of experience in technical support. Proficiency in troubleshooting hardware / software issues, operating systems, network configurations, and device setups. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud). Knowledge of networking protocols (TCP / IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop). Strong communication skills and ability to explain technical concepts to non-technical clients. Experience with CRM software (e.g., Salesforce). Bachelor’s degree in Computer Science, Information Technology, or a related field.
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product / services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location : Riyadh, KSA
Responsibilities
- Provide advanced troubleshooting and support to customers for (product / services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
Key Requirements
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