C2M L2 Support Engineers

Key Responsibilities :

Handle day-to-day Level 2 (L2) defect analysis and resolution.

Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.

Work with business teams to respond to C2M upgrade-related queries.

Participate in defect review, RCA preparation, and documentation delivery.

Required Skills :

Strong functional and technical understanding of Oracle C2M upgrade components.

Experience with SOM and Device Management modules.

Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.

Good communication skills for collaborating with business, QA, and infra teams.

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