RR-0204937 - Email support (M365, Microsoft Exchange)

Project Description An Exchange on-premise Level 2 Engineer is responsible for providing advanced support and administration for a company's on-premise Microsoft Exchange email infrastructure.

This role handles complex technical issues that Level 1 support cannot resolve and involves maintaining, monitoring, and troubleshooting Exchange servers to ensure high availability and optimal performance. The engineer also often contributes to documentation, process improvement, and collaboration with other IT teams.

Responsibilities

Serve as the escalation point for technical issues from Level 1 support, diagnosing and resolving complex problems related to the on-premise Exchange environment.

Provide day‑to‑day administration and management of Microsoft Exchange servers, including mailbox and distribution list management and user permissions.

Monitor server performance, email queues, and overall system health to ensure optimal performance and uptime.

Troubleshoot mail flow, routing, and connectivity issues, coordinating with other teams on network, DNS, and security‑related problems.

Implement and manage security and compliance policies, including anti‑spam, journaling, and email retention.

Assist in developing and implementing Exchange backup and disaster recovery strategies, including mailbox and database restoration.

Perform routine server maintenance, including applying updates, patches, and security configurations.

Develop and maintain comprehensive documentation for all Exchange‑related processes, configurations, and troubleshooting procedures.

Collaborate with other technical teams and vendor support to resolve multi‑faced issues and implement solutions.

Troubleshooting and resolving L2‑level incidents related to email archiving.

Managing, monitoring, and optimizing email archiving jobs and policies.

Handling advanced data retrieval and eDiscovery requests for archived email.

Performing system administration, including configuration changes, patching, and upgrades.

Analyzing system logs and monitoring performance for optimization.

Creating and maintaining documentation and generating reports.

Ensuring email archiving operations adhere to data retention policies and regulatory requirements.

Mandatory Skills Description

5+ years of hands‑on experience in Exchange Server administration and troubleshooting; preference for candidates with email archiving solutions and Outlook signature software experience (2+ years).

In‑depth knowledge of Microsoft Exchange Server architecture, configuration, and migration (e.g., 2016, 2019).

Knowledge of PowerShell scripting for automating Exchange administration tasks and reporting.

Understanding of related technologies : Active Directory, DNS, Windows Server.

Familiarity with network concepts such as WAN / LAN, load balancing, firewalls as they relate to email infrastructure.

Experience with backup technologies for Exchange and disaster recovery procedures.

Experience with email archiving software (e.g., Commvault) and knowledge of archiving policies and retrieving emails from archived software.

Outlook signature template deployment and application of signature policies based on groups; troubleshooting of signature issues.

Excellent analytical and problem‑solving skills with a proven methodology for advanced troubleshooting.

Strong verbal and written communication skills for effective end‑user support, team collaboration, and documentation.

Nice‑to‑Have Skills Description

Relevant Microsoft certifications (e.g., Microsoft 365 Certified : Messaging Administrator Associate).

Languages English : C2 Proficien

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