HR Service Agent

Overview

Your position and team : The Global HR Organization of Vanderlande is organized in 4 main areas : Business HR, Reward & Mobility, Talent Acquisition & Learning, and Regional HR & Services. The Regional HR & Services organization delivers expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. This department also holds the Global HR Service Desk and the Global HR Specialists team, who play a global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA / LATAM, located at Vanderlande headquarters, Veghel. The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East.

Role

As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to HR policies, processes and systems and execute basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

• Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution

Responsibilities

Continuous Improvement

Role Qualification and Skills

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

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