Customer service - AlGhandoura Industrial Group LTD

About the Company :

AlGhandoura Industrial Group LTD is a leading company in the manufacturing industry, specializing in providing high-quality products to our clients. Our commitment to excellence and continuous innovation has made us a trusted name in the market. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

Role Overview :

As a Customer Service Representative, you will be the first point of contact for our customers and will play a vital role in ensuring their satisfaction. You will be responsible for providing exceptional customer service, resolving inquiries and complaints, and maintaining a positive relationship with our clients.

Key Responsibilities :

• Respond to customer inquiries through various channels such as phone, email, and social media in a timely and professional manner
• Provide accurate and efficient solutions to customer issues and complaints
• Maintain a high level of product knowledge to assist customers with their inquiries
• Manage and update customer accounts and records
• Collaborate with other departments to resolve complex customer issues
• Meet and exceed customer service targets and KPIs
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
• Identify and escalate any potential issues or trends to the appropriate department for resolution
• Continuously seek opportunities to improve the customer experience and provide feedback to the management team

Requirements :

Benefits :