Restaurant Manager

Job Purpose

The Restaurant Manager is responsible for overseeing both back and front of house operations, managing the customer experience, ensuring profitability, and efficiently handling daily cooking and catering services.

Responsibilities

• Oversee the food preparation and presentation process to ensure the production of high‑quality items that adhere to the brand’s food specifications, standards, and techniques, aiming to meet or exceed customer expectations.
• Analyze monthly P&L statements, providing explanations as needed, and set monthly and daily sales goals, taking proactive actions to achieve them. Interpret commercial data and offer insights and recommendations on trends.
• Adhere to all cash management and register policies, ensuring that staff follow proper cash‑handling procedures.
• Ensure meticulous adherence to brand service standards, operational procedures, and health and safety regulations, leveraging deep knowledge of organizational policies and regulatory codes. Promote a safe and environmentally responsible workplace environment.
• Manage end‑of‑month inventory, oversee food costs for the brand’s outlet, and compare them to the operational budget to ensure effective control.
• Ensure a superb dining experience by welcoming and assisting customers as needed, and effectively address and resolve any customer complaints promptly and professionally.
• Promote and facilitate catering orders for banquets and take‑aways, managing custom requests, and coordinating with relevant teams for special deliveries.
• Examine and submit the wastage sheet, sales report, logbook, and requisition forms to relevant stakeholders for review.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Language & Technical Skills

Technical Skills

Education

Bachelor’s degree in Hospitality Management, or a related field.

Experience

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service and Human Resources

Industries

Food and Beverage Services, Restaurants, and Retail

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