Senior IT Support Specialist

Mirai Arabian International Company Limited

Join our dynamic IT team in Riyadh, working closely with the IT Manager and Cyber Security Manager to support world-class gaming infrastructure and strengthen cybersecurity efforts. This role is critical to maintaining the stability, security, and efficiency of development workstations, game servers, cloud environments, and cutting-edge gaming hardware.

Desired Candidate Profile

• Manage and maintain IT infrastructure, ensuring seamless game development, live services, and player experiences including endpoint management through MDM solutions, proactive monitoring with RMM tools, and responsive troubleshooting support.
• Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF to ensure streamlined deployment, patching, compliance, and visibility.
• Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production.
• Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis.
• Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access especially critical for multiplayer gaming, cloud streaming, and real-time collaboration.
• Deploy and maintain high-performance gaming workstations, VR / AR setups, and motion capture hardware.
• Manage development kits (DevKits) for consoles and emerging platforms.
• Assist in the deployment and management of cybersecurity tools across endpoints and infrastructure, supporting cyber hygiene and protection initiatives.
• Work under the Cyber Security Manager to enforce security protocols for development pipelines, backend systems, and multiplayer game servers.
• Assist in securing multiplayer environments, preventing exploits, and mitigating DDoS threats.
• Implement and maintain firewalls, secure access controls, endpoint security solutions, and data protection policies.
• Support compliance with ISO 27001, NIST, GDPR, and other security best practices.
• Participate in security audits, vulnerability assessments, and incident response processes.
• Plan and execute IT upgrades, infrastructure expansions, and cloud migrations.
• Evaluate and integrate cutting-edge gaming hardware, AI-powered tools, and high-performance computing platforms.
• Ensure secure, reliable access for remote and hybrid developers through modern authentication and VPN solutions.
• Work with third-party vendors and hardware partners to keep our tech stack future-ready.

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