Business Analyst -Retail Banking Project

Overview

Business Analyst - Retail Banking Project

Retail Banking will act as a key liaison between business stakeholders and technology teams, driving the analysis, design, and implementation of solutions that enhance THE BANK’s retail banking products and digital services. The role is critical in supporting THE BANK’s mission to provide innovative, secure, and customercentric banking experiences, while ensuring compliance with regulatory standards and contributing to the bank’s digital transformation initiatives.

Responsibilities

• Requirements Gathering & Analysis : Engage with business stakeholders to elicit, document, and validate business and functional requirements for retail banking products and digital channels (e.g., mobile banking, online banking, eDeposit, digital wallets). Analyze existing business processes, identify gaps, and recommend improvements to enhance customer experience and operational efficiency.
• Process Mapping & Optimization : Develop process flowcharts, business process models, and user journey maps for retail banking services such as account opening, loans, payments, and remittances. Identify opportunities for automation and digitalization in line with THE BANK’s technology strategy.
• Data Analysis & Reporting : Collect and analyze data to identify trends, customer behaviors, and areas for product or process improvement. Prepare business cases, feasibility studies, and performance reports to support decision-making.
• Solution Design & Implementation : Collaborate with IT, product, and operations teams to design and implement solutions that meet making requirements. Participate in user acceptance testing (UAT), ensuring solutions are delivered as per specifications and regulatory requirements.
• Stakeholder Management : Serve as a bridge between business units, IT, and external vendors, facilitating clear communication and managing expectations throughout the project lifecycle. Conduct workshops, presentations, and training sessions for end-users and stakeholders.
• Regulatory & Compliance Alignment : Ensure all solutions and processes comply with Saudi Central Bank (SAMA) regulations and THE BANK’s internal policies. Stay updated on industry trends, regulatory changes, and best practices in retail banking and digital transformation.
• Expectation Management : Manage stakeholder expectations regarding project scope, timelines, and deliverables, maintaining transparency throughout the project lifecycle.
• User Story Development : Translate business requirements into detailed user stories with clear acceptance criteria, collaborating with development teams to refine and prioritize these stories during grooming sessions.
• Documentation : Compile business requirements into comprehensive Business Requirements Documents (BRDs), including both functional and non-functional requirements such as system interfaces, data flows, and user interfaces.
• Feedback Incorporation : Gather and incorporate feedback from stakeholders to refine and finalize BRDs before submission for approval.
• Business Case Development : Develop business case diagrams to visually represent project rationale, identifying key stakeholders, objectives, expected benefits, and potential risks.

Qualifications

Bachelor’s degree, engineering, Finance, Information Technology, or a related field

Essential skills

Proven experience in business analysis, requirements gathering, and documentation. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Experience with Agile methodologies and user story development. Proficiency in requirements management tools (e.g., Jira). Ability to create clear and comprehensive BRDs and business case diagrams

Desired skills

Strong understanding of retail banking products (accounts, loans, cards, digital channels) and customer service processes. Experience with digital banking platforms, core banking systems, and process automation tools. Proficiency in data analysis tools (Excel, SQL, Tableau); knowledge is an advantage. Familiarity with regulatory requirements and compliance standards in Saudi banking (e.g., SAMA guidelines)

Experience

5+ years of experience as a Business Analyst in retail banking or financial services, preferably within Saudi Arabia or the GCC region

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