SPECIALIST, OTC

Select how often (in days) to receive an alert : Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries. alfanar

is involved in : Electrical, Electromechanical and Civil Engineering Construction Manufacturing and Marketing Electrical Construction Products Our Main Divisions : alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products. alfanar electric operates industries in : Riyadh and Jubail, Saudi Arabia Dubai, UAE London, UK alfanar has a development and engineering center in Chennai, India. The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh. Spread across 700,000 square meters, the Complex houses alfanar’s facilities. The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone. To ensure the seamless execution of the order-to-cash process by managing order fulfillment, enhancing customer satisfaction, and leveraging data-driven insights. The role aims to optimize workflows, improve service delivery, and support organizational growth through efficient coordination with internal teams and external stakeholders. Key Accountability Areas

Manage daily order fulfillment activities to ensure smooth processing and invoicing. Prioritize orders for key partners and swiftly address escalations from the sales team. Oversee the processing of various order types, including sales orders, customer service orders, and gift orders. Coordinate with stores, demand and sales planning, and finance teams to track order performance and ensure timely delivery. Customer Experience & Feedback Management Develop and implement strategies to enhance customer satisfaction and improve service delivery. Manage the Central Survey Hub to collect, organize, and analyze customer feedback for actionable insights. Coordinate with the order management team to ensure a seamless and efficient order processing experience. Data & Reporting Design and maintain detailed reports for internal teams to monitor performance and progress. Regularly analyze customer insights and operational data to identify trends and drive improvements. Continuously review and refine existing procedures to address gaps and optimize workflows. Follow up on pending documents in ECC, C4C, POD, and other relevant systems. Role Accountability

Ability to obtain updated soft and technical skills related to the job Delivery : Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. Problem-Solving : Solve any related problems arise and escalate any complex operational issues. Quality : Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Business Process Improvements : Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Compliance : Comply to related policy and procedures and work instructions. Health, Safety, and Environment : Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products / services.

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