Service Sales team leader

Overview

Daikin Middle East & Africa (DAME (G)) offers opportunities to broaden experience internally or internationally. All vacancies are open to internal candidates. After applying you will be contacted by our HR and recruitment team.

Responsibilities

• Establish sales objectives and strategy through forecasting through a sales process and sales team.
• Develop annual sales budget and quotas for regions.
• Achieving growth and hitting sales targets by successfully managing the sales team.
• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Day to day activities and management of the Inside Sales Department.
• Show the growth for all service sales pillar (Solution, Replacement, parts, AMC, T&M).
• Conduct proper communication with all support functions as KA, CS, application, product team and execution team.
• Establish and adjust sales prices by monitoring costs, competitors, and supply and demand indicators.
• Complete service sales operation requirements by scheduling and assigning sales team members and following up on work results.
• Manage project costing including in-house product and vendor cost from estimation stage till handover date.
• Proper estimation and evaluation for all projects and ensure all contracts are profitable as per company guidelines.
• Collaborate with all SBU’s (AP, VRV, DX, Service, Refrigeration) to achieve company objectives and targets.
• Work closely with the execution team to protect / enhance gross margin and control costs.
• Report to SM / BM on weekly and monthly basis.
• Maintain customer satisfaction as a priority; service sales to take necessary countermeasures to meet the best customer satisfaction level.
• Support the organization’s processes to remain legally compliant per local law and regulations.
• Maximize revenue and profitability by focusing on operational excellence and execution within the team and responsibilities.
• Follow internal procedures, systems, and approval matrices for purchasing materials, plan inventory, and oversee warehouse efficiency.
• Lead, develop and coach the service sales team to deliver the business budget (revenue, margin, cost control) while ensuring timely and quality service delivery.
• Drive continuous service sales improvement, hold operational review meetings, and implement operational discipline (tools, processes, people development).
• Monitor, report and analyze the monthly performance of the service sales team.
• Maintain strong working relationships with service vendors as third-party workforce, dealers and contractors.
• Overall responsible for performance reviews and evaluations for the service sales team in coordination with line manager.
• Collaborate with local service management, regional service management and Service SBU.

Qualifications

Company overview

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and a leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment and tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12,000 employees across more than 59 consolidated subsidiaries, with 12 major manufacturing facilities in Europe and the Middle East. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. All of this is achieved because of our people.

Good climate starts with people

Our employees are the beating heart of our company. At Daikin, you work in a positive environment backed by trust, creativity and continuous improvement. We empower talented teams to create top-quality solutions and offer opportunities to learn and grow. We are committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.

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