Sales Business Retention Lead - Arabic and English fluent
Wolters KluwerRiyadh, Riyadh Region, Saudi Arabia11 منذ أيام
الوصف الوظيفيCustomer Relationship Management : Top-tier expertise in customer relationship techniques. Communication : Exemplary verbal and written communication abilities. Language : Must be fluent in both Arabic and English. CRM Software : Strong proficiency in CRM tools. Problem Solving : Resolve the most challenging client issues with ease. Time Management : Expert ability to juggle numerous complex tasks. Active Listening : Superior understanding of client needs and swift responsiveness. Team Collaboration : Lead and guide cross-functional team efforts. Data Analysis : Highly proficient in detailed analysis and strategic application of customer feedback.
About the Role
As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.
Responsibilities
- Address the most complex customer retention challenges.
- Oversee and manage strategic customer records.
- Develop and execute cutting-edge customer retention strategies.
- Perform in-depth follow-ups to guarantee customer satisfaction.
- Provide authoritative product and service information.
- Mentor and guide junior associates in addressing escalated issues.
- Spearhead advanced retention-focused sales initiatives.
- Collaborate with senior management for high-impact problem resolution.
- Conduct in-depth analysis and strategic reporting on customer feedback.
Skills
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