Technical Account Manager - MSSP - MEA

Build a great career with Socradar

SOCRadar’s mission is to empower organizations to proactively prepare against evolving cyber threats. Businesses around the world are increasingly relying on SOCRadar’s attack surface management and highly-automated, extensive threat intelligence to gain visibility into dark web, surface web and deep web issues. SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets : brand reputation, employees, customers and overall business operations.

What will Technical Account Manager MSSP do

You will be a part of the Customer Success team and will support the business operation including value creation, remediating issues or supporting renewals. You will onboard new customers and architect the platform for complex customer scenarios. You will monitor technical usage and address the customers’ technical questions, technical support and will ensure all the technical needs are met. You will attend the meetings and will present directly to the customers and partners to explain products deeper. You will also maintain relationships with channel partners and the customers acting as a bridge between customers and the SOCRadar team to solve their problems by engaging all points of the process. You will explore the product with customers and demonstrate additional product modules that can deliver value to customers.

Responsibilities :

• Onboard new customers and Perform product trainings of SOCRadar platform to educate customers / partners of the services.
• Create custom integrations and configuration for customer deployments.
• Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators.
• Regular updates and calls with customers about technical details and issues.
• Address technical questions of customers and channel partners, offer best practices.
• Prepare Proof of Value (POV), QBR and EBR reports together with AMs / CAMs.
• Work closely with the AMs to solve customers issues.
• Research the assigned countries / locations and prepare use-case documents about the critical incidents in those regions.
• Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar.
• Analyze customer incidents and alarms to help CSM and partners to advice customers which additional service they might need.
• Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell / cross-sell opportunities.

Note : Nothing in this job description restricts management’s right to assign or reassign additional duties and responsibilities to this job at any time.

Qualifications :

(knowledge of MEDDICC or similar framework is a plus).

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