Retail Business Solutions Specialist

Job Summary

Ka.nz is an online AI-based hiring platform helping people around the globe find job opportunities.

As a Retail Business Solutions Specialist, you will engage with business customers in a dynamic retail environment, introducing them to innovative Apple and third-party technology solutions that transform the way they work. You will serve as a trusted advisor, helping businesses grow by understanding their needs, presenting tailored solutions, and ensuring an exceptional customer experience from discovery through implementation.

Key Responsibilities

• Build and maintain relationships with business customers by understanding their unique goals and challenges and recommending the right products and services.
• Deliver outstanding customer service through proactive engagement, in-depth consultations, and expert product knowledge.
• Act as a subject matter expert on business-focused solutions, providing guidance to team members and mentoring them on supporting business customers effectively.
• Facilitate business-focused events, training sessions, and workshops to educate customers and colleagues on Apple ecosystem solutions and offerings.
• Collaborate closely with store leadership and cross-functional partners to align customer needs with appropriate account transition strategies.
• Manage a pipeline of business opportunities using CRM tools to track customer interactions, forecast growth, and ensure follow-through.
• Maintain strong knowledge of all business programs, tools, and policies to ensure compliance and operational excellence.
• Support various store initiatives, including customer-facing activities and events, contributing to a positive team culture.
• Embrace diversity and foster an inclusive environment by respecting and valuing the unique perspectives of customers and colleagues.
• Uphold Apple’s core values in all customer interactions and team collaborations.

Qualifications

Seniority level

Employment type

Job function

Industries

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