Senior Business Analyst

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Senior Business Analyst

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HAMS.AI | همس

Hams.AI is a Saudi AI company building an enterprise automation platform that enables organizations to automate customer interactions, operational tasks, and service workflows across voice, chat, WhatsApp, and digital channels.

About the Role We’re seeking an AI Business Analyst who can translate business needs into clear, structured requirements that guide design, development, and delivery. You will analyze current processes, identify gaps, define workflows, and ensure each automation use case delivers measurable business value.

What you will do

Lead requirement gathering, clarification, and alignment with enterprise stakeholders

Translate high-level business needs into structured requirements, workflows, and acceptance criteria

Own BRDs, FRDs, user stories, and requirement traceability across multiple work streams

Design detailed as-is and to-be workflows with clear logic, branching, and decision paths

Identify gaps, risks, dependencies, and business constraints early

Guide product, engineering, and QA teams on business rules and logic interpretation

Validate end-to-end workflows and outcomes before release to ensure business value and ROI

Mentor junior analysts and elevate documentation, discovery, and analysis standards

Ensure alignment between business, product, engineering, and QA

Qualifications

At least two to four years of experience in business analysis and product management

Strong requirement-gathering and process-mapping skills

Ability to simplify complex problems into executable logic

Understanding of APIs and integrations at a conceptual level

Experience in SaaS, AI, or digital platforms

Excellent communication and stakeholder-management skills

Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.

Why Join Us? At Hams.AI, you’ll help define how organizations across the region adopt real AI automation and full operational transformation. You will work with enterprise clients, shape high-impact workflows, influence product direction, and see your work go live in production environments used by thousands of customers.

If you want ownership, meaningful challenges, and the chance to build the future of AI-powered operations in the region, this role is for you.

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