Operations Manager, INFC Operations

Job Title : Operations Manager

Job Description : A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound / FCD / Changeops or IB. She / he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional / National level key Brilliant Basics Initiatives.

Responsibilities

• Ensure a safe work environment for all associates and team
• Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
• Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review the work forecasts and determine productivity requirements to produce / deliver during the day to meet the overall building objectives.
• Ensure BM rates and OP2 throughput deliverables
• Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
• Carryout machine (resources) planning periodically and remove / reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards
• Manage People and team development
• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

Preferred Qualifications

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