ServiceNow ITSM & CSM Developer

Hiring: ServiceNow ITSM & CSM Developer

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Experience: 5+ Years

Work Mode: Onsite / Hybrid (as per client requirement)

Job Overview

We are seeking a highly skilled ServiceNow ITSM & CSM Developer to join a dynamic enterprise team in Riyadh. The ideal candidate will have strong hands-on experience in ServiceNow ITSM modules, Customer Service Management (CSM), and custom development, with the ability to design, configure, and optimize ServiceNow solutions aligned with business needs.

Key Responsibilities

• Design, develop, and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Implement and enhance Customer Service Management (CSM) workflows, case management, and service portals.
• Develop custom applications, business rules, client scripts, UI policies, Script Includes, and ACLs.
• Configure Service Portal / Employee Center and optimize user experience.
• Build and maintain integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
• Perform unit testing, debugging, performance tuning, and code reviews.
• Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Support upgrades, patching, and best-practice alignment with ServiceNow standards.
• Create technical documentation and support knowledge transfer.

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM and CSM modules.
• Proficient in JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
• Experience with Service Portal / Employee Center Pro.
• Solid understanding of ServiceNow data model, CMDB, and ACL security.
• Exposure to Agile/Scrum delivery environments.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certifications (CSA, CAD, ITSM, or CSM).
• Experience working with large enterprise or government clients.
• Prior experience in the Middle East region is a plus.

What We Offer

• Opportunity to work on large-scale digital transformation initiatives.
• Competitive compensation package.
• Career growth with exposure to complex ServiceNow implementations.
• Collaborative and high-performance work environment.