Key Account Manger

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting‑edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Role Purpose

The Key Account Manager is responsible for managing and growing HALA’s most strategic merchant and enterprise relationships. This role ensures high client satisfaction, drives retention, and unlocks revenue opportunities across HALA’s financial and payment solutions. The position requires strong commercial acumen, relationship management skills, and the ability to work cross‑functionally within a fast‑paced fintech environment.

Key Responsibilities

• Client Relationship Management :

Serve as the primary point of contact for key merchants and partners.

Develop account strategies to grow revenue, expand product usage, and increase transaction volumes.

Coordinate with internal teams (Product, Customer Support, Operations, Risk, Compliance) to ensure client needs are met.

Track account performance, KPIs, profitability, and portfolio health.

Qualifications

Education : Bachelor’s degree in Business, Finance, Marketing, or related field. MBA or equivalent is a plus.

Experience : 3–7+ years of experience in key account management, relationship management, merchant success, or B2B sales. Experience in fintech, payments, POS, digital financial services, or related industries is highly preferred. Proven track record of managing enterprise accounts and achieving revenue targets.

Skills : Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal skills. Ability to interpret data and provide insights. High sense of ownership, resilience, and customer‑centric mindset. Fluent in English and Arabic.

What We Offer You

If you think you have what it takes to join a remarkable team #apply_now

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