Transportation Representative NOC IB

The L2 associate acts as the primary interface between Amazon and our stakeholders; to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide / expedites prompt and efficient service to Amazon customers / delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time‑management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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