KSA Tech Service Delivery Lead (SDL)

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary PwC Overview At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than people who are committed to delivering world-class capabilities and quality in assurance tax and advisory services

PwC Middle East Overview Established in the region for over 40 years PwC Middle East employs over 10000 people across 12 countries : Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond

Corporate Culture & Working Environment Our culture is one of inclusivity and care where we respect each other and our differences. Its one that supports collaboration teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo bringing new ideas to the table

As PwC staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm-wide events

Line of Service and Overview Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems

Roles and Responsibilities Service Delivery Leadership Own end-to-end service delivery for assigned clients or programs ensuring performance meets contractual obligations and SLA / KPI targets.

Lead service integration across multiple technology towers (e.g. cloud cyber AES ITSM Data Analytics).

Ensure high standards of delivery through structured governance proactive issue resolution and stakeholder engagement.

Client Engagement & Relationship Management Serve as the primary delivery contact for client executives and service stakeholders.

Conduct regular service reviews and executive updates to communicate performance risk mitigation and strategic opportunities.

Drive client satisfaction and identify areas for value creation and service expansion.

Governance & Reporting Implement and maintain robust governance frameworks delivery playbooks and escalation paths.

Manage delivery performance dashboards quality trackers and resource health reports.

Coordinate with PMO and workstream leads to ensure visibility on progress risks and dependencies.

Operational Excellence Drive continuous improvement initiatives across delivery practices and service operations.

Support audits compliance checks and adherence to internal and client-specific standards (e.g. ISO ITIL cloud governance).

Monitor service health and coordinate root cause analysis and corrective actions.

Team & Resource Management Lead and mentor delivery teams across multiple geographies.

Work with Workforce Management and Resourcing to ensure capacity competency and onboarding of delivery resources.

Champion a high-performance culture and support talent development.

Expected Skills Specific learned abilities or technical skills

Required Skills & Experience Proven experience managing large-scale or multi-tower service engagements in consulting IT services or digital transformation.

Strong knowledge of ITIL Agile delivery models and hybrid delivery environments.

Demonstrated ability to manage client relationships service quality and delivery governance.

Experience working with cross-regional teams is highly preferred.

PMP ITIL SAFe or similar certifications are a plus.

Expected Competencies

Values behaviors & attitude

Leadership

Strategic mindset

Stakeholder management

Ability to influence

Communicate with impact

Project management

Results driven

Drive organizational excellence

Required Language Skills Proficient in written and spoken English. Arabic is a plus

Education & Qualifications Bachelors degree in Computer Science Engineering Information Systems or a related field ( Masters preferred). Relevant professional certifications (ITIL PMP SAFe etc.).

Minimum years experience required

10 years in technology service delivery or managed services with at least 3 years in a leadership role.

Additional application instructions N / A

Education (if blank degree and / or field of study not specified) Degrees / Field of Study required :

Degrees / Field of Study preferred :

Certifications (if blank certifications not specified)

Required Skills

Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Coaching and Feedback Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion 32 more

Desired Languages (If blank desired languages not specified) Travel Requirements Up to 20%

Available for Work Visa Sponsorship No

Government Clearance Required Yes

Job Posting End Date Key Skills Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting

Employment Type Full-Time

Experience years

Vacancy 1

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